- Privacy and Security Policy:
At Muwa, we value your privacy and take every precaution to protect your personal information. Our Privacy and Security Policy outlines how we collect, use, and safeguard your data. By using our website, you agree to the terms outlined in this policy.
- Delivery Time-Day Information:
We strive to deliver your pet products in a timely manner. Our standard delivery time is 3 days, excluding weekends and holidays. Please note that delivery times may vary based on your location and current demand. For expedited or express shipping options, please contact our customer support team.
- Distance Sales Contract:
By placing an order with Muwa, you agree to the terms and conditions outlined in this distance sales contract. Prices are listed in Turkish Lira (TL) and do not include any applicable taxes or fees. Payment can be made via Credit/Debit Cards. Orders will be confirmed via email, and fulfillment will commence upon payment confirmation. Contract
- Cancellation and Refund Conditions:
You may cancel an order within 24 hours of placing it. Refunds will be issued for cancelled orders within 7 days. To request a cancellation or refund, please contact our customer support team at info@muwapet.com/ +90 (212) 924 40 69 Please note that custom or personalized items may not be eligible for cancellation or refund.
Again, please ensure that these terms and conditions are reviewed and customized by a legal professional to meet the specific requirements of your business. They serve as a starting point and may need further adjustment to align with your company’s policies and legal obligations.